Technical support, Installation guides, data sheets, set up, and tutorial videos



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For faster help, call  020 3835 1111

User manual and instructions


Download technical information and the

IAQ 1.0  user manual here;

IAQ 1.0 user manual

Customer support


Email us: info@viewmyair.com


Call us: 020 3835 1111

  • What are your business hours?

    Our office opening hours are 8.30am- 5.00pm


    If you have a Gold members account you have access to 24/7 IAQ support. 


  • Where do I install my IAQ monitor?

    Monitors that are positioned too close to people may give a misleadingly high reading due to the CO2 in exhaled breath. Monitors should therefore be positioned at least 500mm away from room occupants.


    Please get in touch with our team and we will offer free advice on where you should position your IAQ

  • How do I renew my subscription?

    Just email us at info@viewmyair.com with your invoice number and API name. 


    Or Call us on 020 3835 1111

  • Can I get a full refund?

    Yes. Just visit our terms of purchase page and make sure the refund is applicable and we will do the rest. 

  • Can i add multiple IAQ monitors?


    Absolutely yes. 


    Deploying IAQ monitors in various locations is the best way to accurately monitor the entire space. Particularly over several floors, and large spaces.


    Get in touch and we will help you.


  • Can I get a gas detection serviced out of hours

    Yes, absolutely no problem.  Our engineers can operate 24 hours a day - Just speak to your account manager.


    If you haven't already been assigned your account manager call us on 020 3835 1111 or email at info@viewmyair.com

  • Do you have any branches overseas?

    We are a UK manufacturer 


    But, luckily for you, we have a distribution network across every continent - drop us an email and let us know what you're looking for.


    info@viewmyair.com

  • Why isn't my API working?

    Drop us an email at info@viewmyair.com and we will take action to get you back up and running ASAP


    Alternatively, call us on 020 3835 1111 


 Tutorial videos

How to install the IAQ 1.0

How to set alerts

How to pair with WIFI

Delivery and returns



View delivery information, timescales, charges and returns.



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Register your IAQ 1.0



You can get support that’s tailored to you, owner exclusives and more when you register your IAQ monitor.


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The viewmyair Guarantee


All viewmyair products come with a hassle-free guarantee. This includes the repair or replacement and ongoing support of your product.


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Technical specifications



Important Warning Statements

  • IAQ monitors are shipped pre-calibrated and configured.
  • The expected operational life is 10 years upon initial power dependent on environmental factors.
  • This device will indicate its end of operational life and should immediately be replaced.
  • This device is not designed to detect smoke, fire or other gases and should not be used as such.
  • This device requires a continual supply of electrical power – it will not work without power.
  • This device should not be used to substitute proper installation, use and maintenance of ventilation/exhaust systems.
  • Multiple devices may be required to adequately protect property and persons.
  • This device is for indoor use only. Installation must be carried out by a licenced, insured contractor in accordance with the recognised standards of the appropriate authority in the country concerned.
  • Ensure that monitors are not exposed to liquid contamination.
  • Avoid conditions of any other environmental factors outside of the specification that could potentially impede the accuracy and operation of the monitor such as condensation; vibration; temperature, pressure, the presence of other gases, electromagnetic interference, and draft zones.
  • Access to the interior of the device, when carrying out any work, must be conducted by trained personnel.
  • If mounting direct to wall - ensure the wall surface is flat to prevent base distortion. Ensure the rear base is installed in the correct orientation as described.
  • Where cable glands/conduits are used for wire entry, use no bigger than 20mm (3/4”) separated by at least 20mm (1/2”).
  • Any parts that form part of the connections/installation must have a minimum fire-retardant rating of UL 94V-2.
  • Damage to PCBs when creating cable entry points or attempting to remove may void any warranty.
  • Restrain the hazardous live wiring from accidental loosening to prevent wires from moving after installation and touching parts of opposite polarity or at low voltages.
  • Isolate the equipment from all hazardous live power sources before opening the cover.
  • A switch or circuit breaker must be fitted, it must be accessible and marked as the disconnecting device for the IAQ!
  • Installation must be in accordance with recognised standards of the appropriate authority concerned.
  • Installation should occur after the area has been plastered, decorated and any flooring fitted.
  • This unit may not fully safeguard individuals with specific medical conditions. If in doubt, consult a doctor.
  • You may experience connection issues if you are using a Virtual Private Network (VPN).
  • Your device may automatically try to reconnect to an existing Wi-Fi network.
  • To help this issue, delete/forget any known networks until a connection to the IAQ has been established.
  • IP addresses must be entered in a web browser rather than a search engine.
  • You do not need an internet connection to link your IAQ Monitor to external device(s).
  • Your product should reach you in perfect condition, if you suspect it is damaged, contact your supplier.

If our support page hasn't resolved your issue, please call us on 020 3835 1111 our experts are on hand to help you.